Returns Policy:

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will then take a look and contact you asap, if the item is faulty we will replace or refund you. If it is a mistaken purchase we will refund you minus our postage costs.

Please feel free to contact us with any questions/issues, we are happy to work through any problems with you.

Shipping:

We can ship to virtually any address in the world.

We post with Australia Post and have all of our postage calculated automatically. This means you don’t pay any more than you have to, and if you buy multiple items your postage weight and size is combined; this gives you much cheaper postage!

Again if you have any questions please feel free to contact us.

Payment Options:

We have a range of payment options available for you to use:

Bank Transfer:

Bank: National Australia Bank
Account Name: Pure Tone
BSB: 085 446
Acc# 83 066 4949

PayPal:

info@pure-tone.com

EFTPOS:

We now accept credit card payments over the phone:

(08) 8351 1072

Online credit facilities coming very soon!

Payment Security:

At Pure Tone we take every measure to ensure your security.

The website has 256-bit encryption, SSL license with GeoTrust and a completely secure http side to the website with no advertising or outside material.

We keep no records of any credit card information, and any personal information given to us is stored securely and never given to a third party.